eSIM validatiecode aanvragen lukt niet, en nu?

I’ve sent my information, please confirm it, thank you.

Hi ​@yumeiro,

Thank you for your response. 

I have just replied to your private message. I recommend keeping communication via private chat to avoid confusion.

Greetings,
Roeqajja

I deleted my esim from my phone by accident. I do need to reactivate it as soon as possible. It's Saturday and it's not possible to receive a verification code as the first step of esim installation. How can I reactivate the esim?

Hallo, ik heb mijn eim-kaart op mijn iPhone verwijderd en gebruik nu een Google Pixel-telefoon. Ik moet de esim-kaart opnieuw installeren, maar ik kan de verificatiecode niet op mijn telefoon ontvangen. Kunt u mij helpen? ontvang de verificatiecode.

Hi ​@AlbaR​,

Thank you for your message. Good thing you contacted us about this!

You can re-install your eSIM on your phone through the Mijn Simyo app. For the validation code, you can send me a private message with your personal information. I can then send you the validation code through e-mail :).

Kind regards,
Roeqajja

Hi ​@friazliber, 

Bedankt voor je bericht. Ik help je graag verder hiermee!

Zou je mij een privébericht kunnen sturen met je 06-nummer en persoonlijke gegevens? Ik zorg er dan voor dat je de validatiecode voor je eSIM per e-mail ontvangt :).

Groetjes,
Roeqajja

Hi, I have removed esim from old device before I receving code. Can you send verfication code by email? Thanks

I lost my phone, and I need to download the esim on my new one, I wonder if you can offer an esim qr-code via e-mail?

Hi ​@wwwx & ​@Alex Afterbeer,

Thank you for your message. 

You can send me a private message with your personal information for your validation code. I can then send you the validation code through e-mail :).

Kind regards,
Roeqajja

I’ve messaged information to you, thanks!

Hi ​@wwwx,

Thank you for your message. 

I have received your message and would be happy to help you further via private chat! 

Greetings,
Roeqajja

[Dutch below]

Hello! I recently purchased a contract for Simyo, with eSIM. However, I cannot receive the code for eSIM activation nor can I call the number because I don't have a SIM with this number. How do I activate the eSIM and receive the code for the same?

Hallo! Ik heb onlangs een contract gekocht voor Simyo, met eSIM. Ik kan echter geen code ontvangen voor eSIM-activering en ik kan het nummer ook niet bellen omdat ik geen SIM heb met dit nummer. Hoe activeer ik de eSIM en ontvang ik de code hiervoor?

Hi ​@rthar,

Thank you for your message. I will help you further with this.

Can you send me a private message with your personal information (name, date of birth, full address and e-mail address)? I will then send you the validation code by e-mail :).

Kind regards,
Roeqajja

Hello, 
as many, I want to change the eSIM from one phone to the other.
Following the instructions, I had a a call with klantservice and they sent me the validation code to my email.
The client service worker also said that I first needed to delete the eSIM from the old device, which I did.
The code that I received is of 7 digits while the one in the app is 6 digits, I tried trimming it off but it didn't work and I only have 6 attempts left. 
I cannot call anymore because I followed the instruction: first delete the eSim from the old phone.
I'm locked, can someone please help me get a validation code?

Hi, ik wil een verificatiecode ontvangen. Bellen lukt niet (want geen sim..).

Hello ​@LuisaO,

Thank you for your message. I'm sorry to read that you can not download the eSIM! Can you send me a private message with your personal information? Then i will send you the new code. 

Hoi ​@PascalAmsterdam,

Bedankt voor je bericht. Zou je mij ook een privébericht kunnen sturen met jouw persoonlijke gegevens? Dan stuur ik de validatiecode ook naar jou op! 

Groetjes,
Amy

Hallo,

Ik probeer mijn esim over te zetten naar een nieuwe telefoon. Mijn 'oude' telefoon kan geen verbinding maken met het netwerk, dus ik kan geen oproepen of sms'jes maken of ontvangen. Zie https://forum.simyo.nl/buitenland-88/mijn-instellingen-voor-het-buitenland-staan-juist-waarom-heb-ik-geen-bereik-48928?postid=232864#post232864

Ik heb geverifieerd met ideal via de app, maar het lijkt erop dat de esim niet is overgezet.

Kan iemand mij helpen aan een code?

Met vriendlijke groet,

Ed

Hi ​@Eddd,

Bedankt voor je bericht. Ik help je hier graag mee verder!

Zou je mij een privébericht kunnen sturen met je 06-nummer en persoonlijke gegevens? Ik stuur je dan graag de validatiecode per e-mail.

Groetjes,
Roeqajja

Hello, can you help me send code for me.  I’ve deleted my eSim and I want to transfer it to my new phone.  But I can’t receive code

I have sent a private message to you. Can you check it? Thank you. 

Hi ​@msn,

Thank you for your message. 

Can you send me a private message with your full address & date of birth for verification? I can then send you the validation code.

Thank you in advance.

Greetings,
Roeqajja

I want to transfer esim from an old iPhone to an new iPhone, I hope some kindhearted one would send the verification code to me via email, Thank you so much .

Hi ​@pawpaw,

Thank you for your message. I would love to help you further with this.

Can you send me a private message with your phone number, name, date of birth and full address? I can then send the code through e-mail. :)

Greetings,
Roeqajja

Hello,

iam a new Simyo customer currently in Greece. I purchased a Simyo esim on the 25th of January. Even though the process of installation went fine on my phone however i didn’t receive a validation code and i cannot receive any sms or calls 

Can you please help me ?

Kind regards

 

Hi ​@Zorky,

Thank you for your message. I will help you further with this!

Can you send me a private message with your phone number and personal data. I can then send your validation code through e-mail. :)

Greetings,
Roeqajja