Waarom krijg ik een notificatie over mijn instellingen? (Engels)

7 jaar geleden
13 March 2017
5 reacties
163 Bekeken

murgatroid
Beginner
1 reactie

Hi Simyo,
I hope i can get an English answer.
I got this message when setting up my new simyo sim card:
"The terminal cannot be configured remotely, please contact Customer support for further assistance"
From the number 1300.
It was about two weeks ago, and I've used my sim card functions and they work fine. I'm just worried I might be missing something in the future if I don't ask about this.
Hope you can help!
Best,
Anton (aka murgatroid)

icon

Beste antwoord door Groentjuh 13 March 2017, 16:02

Bekijk originele reactie

5 reacties

Reputatie 7

Groentjuh
Forum expert
3826 reacties
7 jaar geleden
13 March 2017
antwoord

If you're using a smartphone, you generally do not have to worry. Settings that you might be missing are: MMS and internet. If those are working, your smartphone is smart enough to configure itself.

Forum experts zijn behulpzame klanten. Moderatoren zijn Simyo medewerkers. Wil je vriendendeal-korting en heb je helaas geen vrienden bij Simyo? Gebruik dan deze vriendendeal-link voor Sim-Only: https://vriendendeal.simyo.nl/sim-only/ZnNV6c en voor Prepaid: https://vriendendeal.simyo.nl/prepaid/ZnNV6c.

Reputatie 7

franswon
Erelid
5348 reacties
7 jaar geleden
13 March 2017

Hi Anton,

As it works fine I think the settings are okay. You were abroad when you received the message?

The most important are the APN settings:

Access Point Names:

Name - KPN Internet
APN - portalmmm.nl
Proxy - not set
Port - not set
Username - not set
Password - not set
Server - not set
MMSC - http://mp.mobiel,kpn.mmsc
Multimedia message proxy - 10.10.100.20
Multimedia message port - 5080
MCC - 204
MNC - 08
Authentication type - not set
APN type - default,supl,mms
APN protocol - IPv4
APN roaming protocol - IPv4
Turn APN on/off - mark on
Bearer - Leave as it is
Mobile virtual network operator type - none
Mobile virtual network operator value - not set (grayed out)

You only can change the settings when mobile data is ON on your mobile phone.

Reputatie 7

+10

Jihane
Oud community manager
4797 reacties
7 jaar geleden
14 March 2017

Hi Anton,

Welcome to the Simyo Forum 😃

That's a strange notification you've got there, especially considering that everything seems to work just fine. I recommend that you do nothing 🙂 You should be just fine. As Groentjuh said: your smartphone appears to be smart enough to configure things by itself.

Will you let us know if you hpapen to have an issue with your connection?

@ Groentjuh and Franswon, thank you for your replies 😃

Best regards,
Jihane

murgatroid
auteur
Beginner
1 reactie
7 jaar geleden
19 March 2017

Thank you Groentjuh, franswon and Jihane!

I assume it is working as it should. I don't use MMS, and I've turned off Mobile Data, since I don't use that either, I stick to WiFi hotspots :)

I was here in the Netherlands when I got the message. There doesn't seem to be anything wrong with anything, so I'm not going to even try to access those APN settings.

If anything changes I will of course get back to this thread.

Oh, and just in case this was related to the type of phone I have, I should mention that it is a Fairphone 1U.

Best,
Anton

Reputatie 7

+10

Angela
Oud Community Manager
5116 reacties
7 jaar geleden
21 March 2017

Hi Anton,

It's a good thing you turned off the Mobile Data if you don't want to use it! You wont get any unnecessary costs. You only have to check your APN settings when you decide you do want to use Mobile Data. So leave it be for now :)

If anything changes or stops working, please let us know!

Best regards,
Angela

.

Reageer

Meld je aan

Welkom

Bestand scannen voor virussen

Dit bestand kan niet worden gedownload