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Why do I have to pay more than my subscription fee?


I have asked for a subscription that would cost me €10 monthly in total for 1 year, in the application I can see I have to pay €18.13, I don't understand what is wrong.

I urge you either you fix it, or cancel my subscription immediately.


Admin: Titel aangepast vanwege vindbaarheid.

Beste antwoord door Hsd

The first bill is always higher. Because with Simyo you always pay in advance for the coming period.

So your current bill consists of the amount you have to pay for this month (June) and the next month (July).

Next month you will only have to pay 10 Euro for the month August.

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Forum|alt.badge.img+1
  • Allround active
  • 69 reacties
  • antwoord
  • 5 juni 2023

The first bill is always higher. Because with Simyo you always pay in advance for the coming period.

So your current bill consists of the amount you have to pay for this month (June) and the next month (July).

Next month you will only have to pay 10 Euro for the month August.


Amy
Forum|alt.badge.img+8
  • Moderator
  • 2398 reacties
  • 5 juni 2023

Hello @A. H,

Thankyou for your message. I imagine this can be a bit confusing.

I see @Hsd has already shared the correct information with you, thanks for your help!  

The first emails we sent to you also explain that the first invoice is higher than the following invoices and what is the reason for this 😊.

If you have any further questions we would love to hear from you. 

Greetings,
Amy