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How can I re-activate eSIM on a new phone?


The screen of my old google pixel is completely smashed. How can I transfer the eSIM/ reactivate on my new pixel phone? the simyo app does not seem to have that option

Beste antwoord door Tessanne

Hi Rug, 

 

Welcome to the Simyo forum! 

 

To use the eSIM on your new phone you need to download the Mijn Simyo app and log in. You can then go to Instellingen > Simkaart > Activeer je eSIM, to reactivate the eSIM. The system will send you a text with a verification code and in the app you will see a screen where you have to fill in this code. The moment you see this screen you can let me know in this topic, I will then send you the correct code to activate your eSIM in a private message. You can not receive this code in a text message (like usual) because right now you can't open any texts on this number, that is why I have to send you your code. 

 

I hope you understand this explanation, if you have any questions let me know! 

 

Kind regards, 

Tessanne 

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16 reacties

Tessanne
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  • Oud-moderator
  • 897 reacties
  • antwoord
  • 19 augustus 2021

Hi Rug, 

 

Welcome to the Simyo forum! 

 

To use the eSIM on your new phone you need to download the Mijn Simyo app and log in. You can then go to Instellingen > Simkaart > Activeer je eSIM, to reactivate the eSIM. The system will send you a text with a verification code and in the app you will see a screen where you have to fill in this code. The moment you see this screen you can let me know in this topic, I will then send you the correct code to activate your eSIM in a private message. You can not receive this code in a text message (like usual) because right now you can't open any texts on this number, that is why I have to send you your code. 

 

I hope you understand this explanation, if you have any questions let me know! 

 

Kind regards, 

Tessanne 


  • 9787 reacties
  • 19 augustus 2021

Hoi @Tessanne 

Activeer je eSIM bestaat niet. Ook @rug moet op "overstappen naar eSIM" klikken. 

@rug It's "overstappen naar eSIM" not "activate"

 

 


Tessanne
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  • Oud-moderator
  • 897 reacties
  • 19 augustus 2021

Hey Ray, 

 

Bedankt voor de toevoeging, zo staat het helaas wel in onze eSIM handleiding (en ik heb zelf geen eSIM om het te testen). 

Ik laat dat even aanpassen! Dankjewel! 

 

Groetjes,

Tessann e


  • Beginner
  • 2 reacties
  • 31 mei 2023

Hi, 

I am experiencing the same problem. I can not receive the code so I can not reactivate the esim card on my phone.

Can you help me, please? I need to make use of this phone number as soon as possible. 

Thank you indavance


Amy
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  • Moderator
  • 2348 reacties
  • 1 juni 2023

Hello @Yeraldin,

Thankyou for your message. Can you send me a private message with your personal information? Then i will send the code by e-mail to you ðŸ˜Š.

Greetings,
Amy


  • Beginner
  • 2 reacties
  • 9 juni 2023

Hi Amy, I get this! 


Can somebody help me with same problem?


Amy
Forum|alt.badge.img+8
  • Moderator
  • 2348 reacties
  • 3 juli 2023

Hello @Raymond Faustino,

Thankyou for your message. I see that you already send me a private message. I will help you further there. 

Greetings,
Amy


  • Beginner
  • 2 reacties
  • 1 augustus 2023

I have the same problem. I can't receive the text so I can't receive the code. Would appreciate the help :)


Amy
Forum|alt.badge.img+8
  • Moderator
  • 2348 reacties
  • 2 augustus 2023

Hello @Elad zigler,

Thankyou for your message. Good that you contact us! 

Can you send me a private message with your personal information? Then i will send you the validation code ðŸ˜Š.

Greetings,
Amy


  • Beginner
  • 2 reacties
  • 6 augustus 2023

Hello,

I have the same problem. Can you help me?


Roeqajja
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  • Moderator
  • 2552 reacties
  • 7 augustus 2023

Hi @Serk,

Thank you for your message. I just took a look at your subscription and I see that you have been able to install the eSIM :). I would love to hear from you if the eSIM is working properly!

Kind regards,
Roeqajja


  • Beginner
  • 1 reactie
  • 7 augustus 2023

Hello. I have the same problem. Can you help me as well?


Roeqajja
Forum|alt.badge.img+6
  • Moderator
  • 2552 reacties
  • 8 augustus 2023

Hi @Lizaveta,

Thank you for your message. Good thing you contacted us about this!

I see that I've already helped you through Facebook. I wish you a very nice day!

Kind regards,
Roeqajja


  • Beginner
  • 2 reacties
  • 8 maart 2024

Hello there, same problem


Amy
Forum|alt.badge.img+8
  • Moderator
  • 2348 reacties
  • 8 maart 2024

Hello @leo86,

Thank you for your message. You can send me a private message with your personal information, i can send the validation code to you then to download the eSIM ðŸ˜Š.

I deleted the topic you made after you put your reaction in this topic. It is not allowed to create multiple comments or topics for the same question. 

Greetings,
Amy