Hoi @Francesco6111998,

Thank you for your message.It's unfortunate to hear that you've made outside bundle costs.

We always send warning texts at 80% and 100% bundle usage. These texts are coming straight from the network and are leading. In the last text message we clearly indicate what the tariffs are from that moment and it's wise to turn off your internet or buy an extra data bundle. At Simyo we do our best to warn our customers in time. If you have incurred high costs outside your bundle within a short period of time, we will block your SIM card as a precaution and send you an email about this. We try to block the SIM card from €100, but because the consumption is processed with a delay in our system, the costs can exceed €100 depending on how many MBs have been used.

We recently have the option to enable a data ceiling for €0.50 cents per month. This can prevent you from incurring costs outside your bundle due to internet use. We have also created a topic on the forum with extensive information about the data ceiling.

I understand you didn't mean to make these costs. Could you send me a private message with your 06-number and personal information? I would love to take a look at your subscription.


Groetjes,
Ashley