Beantwoord

Unexpected high out-of-bundle costs (€160+)

Forum|Forum|1 day ago
June 18, 2026
1 reactie
9 Bekeken

jimmyzhang
Beginner

Dear Simyo Customer Service,!--tgqphd||[]-->

I am writing this post in shock. As a customer and have always paid my bills on time, I received mail saying my SIM card was locked. After checked my usage overview and noticed that I accidentally went 1GB over my data bundle in 20min. This has resulted in an extra charge of over €160 on my upcoming bill. By the time I received the 100% warning SMS from Simyo and could react, the high costs had already been incurred and the SIM card is locked.!--tgqphd||[]-->

As a result, I had already pay €100 to unlock the SIM card. This surcharge isn’t a small amount, and it was completely accidental and entirely unintentional.!--tgqphd||[]-->

I have just activated the Dataplafond (Data Cap)!--tgqphd||[]--> in the Mijn Simyo app to guarantee that this can never happen again in the future.!--tgqphd||[]-->

My request is whether you could look into my case for a waiver or a refund. For example, if the extra data could be recalculated at the rate of a regular add-on bundle instead of the €0.15/MB rate, it would be greatly appreicated.!--tgqphd||[]-->

Thank you for your understanding.

Kind regards,

Jimmy

Beste antwoord door Shaniqua

Hi @jimmyzhang,

Thank you for your message. I can imagine how frustrating and shocking it must be to receive such a high extra charge and have your SIM card blocked, especially when you always pay your bills on time and the extra usage was unintentional.

When there is high usage outside your bundle, Simyo automatically blocks the SIM card if the extra costs exceed €100 per day or €250 per week. We always send a warning SMS when you reach 80% and 100% of your internet bundle. In any case, it is great that you have requested a data cap so that you can continue browsing the internet safely.

Could you send me a private message with your phone number and personal details? Then we can look into what exactly is going on together and look for a solution.

Best regards,

Shaniqua

+3

Shaniqua
Moderator
antwoord
Forum|Forum|18 hours ago
June 19, 2026

Hi @jimmyzhang,

Thank you for your message. I can imagine how frustrating and shocking it must be to receive such a high extra charge and have your SIM card blocked, especially when you always pay your bills on time and the extra usage was unintentional.

When there is high usage outside your bundle, Simyo automatically blocks the SIM card if the extra costs exceed €100 per day or €250 per week. We always send a warning SMS when you reach 80% and 100% of your internet bundle. In any case, it is great that you have requested a data cap so that you can continue browsing the internet safely.

Could you send me a private message with your phone number and personal details? Then we can look into what exactly is going on together and look for a solution.

Best regards,

Shaniqua

Stuur mij alleen een privébericht als ik daar naar vraag. Bedankt!

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Unexpected high out-of-bundle costs (€160+)

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