Dear Simyo Team,
My sim card was blocked today after I accidentally used mobile data after my plan of 15GB monthly ran out. I had no idea that this was happening. I am sitting at a 170 euro phone bill right now that I would really struggle with. I was wondering if there is anything I can do about this?
I just activated the 0.50 euro extra charge each month to stop my data usage after the plan is used up.
Thank you so much!
Hi
Thank you for your message. I'm sorry to hear that you incurred charges outside your bundle due to data usage.
We always send warning messages at 80% and 100% usage of your data bundle through text. These text messages come directly from the network and are always leading. In the last text message we also clearly indicate what the tariff is from that moment on (€0.15 per MB) and that it is wise to turn off the internet or to buy an internet bundle. From Simyo, we do our best to warn our customers in time. If you have incurred high costs outside your bundle within a short period of time, we block your SIM card as a precaution and send an e-mail about this. We try to block the SIM card from €100, but as consumption is processed with a delay in our system, the charges can exceed €100 depending on how many MBs have been consumed.
We've recently introduced the option to enable a data cap for €0.50 cents per month. Good to hear that you've already activated this! With the data cap you can prevent this from happening again. We have also created a topic on the forum with detailed information about the data cap.
I understand that you did not make the costs consciously. Can you send me a private message with your 06 number and personal details? I'll be happy to see what we can do for you to resolve this together.
Kind regards,
Roeqajja
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