Beantwoord

I'm being charged more than 100 euro

Forum|Forum|20 hours ago
September 16, 2026
2 reacties
22 Bekeken

Mauricio
Beginner

I recived a bill for 132 euros even after I activated the data cap. I dont understand if it is a mistake or why I didn’t get any message regarding my consumption. Now my phone number is blocked until I pay.

This is an unreasonable and unexpected charge. I opted to get the data cap precisely to prevent this from happening but apparently it doesn’t work. I would like some help or orientation trying to understand and settle this. I am an international student and I can´t pay this much money just to get my phone plan back.

Beste antwoord door Amy

Hello @Mauricio,

Thank you for your message. I'm sorry to read that you've made extra costs.

I just had a look on your subscription and i see that the costs were not made by internet but were made because you called to a number in Italy. This is not inside the bundle so that's why you have to pay extra. You can also see this in your Mijn Simyo account.

You can send me a private message with your personal information. Then we will have a look togheter when the costs were made.

Greetings,
Amy

G

+10

Groentjuh
Forum Expert
Forum|Forum|18 hours ago
September 16, 2026

When did you activate that data cap? During this month or during the previous month?

Data caps always activate during the first of the month, so if you activated it while the month was already ongoing, it will do nothing until the next month.

If the data cap was already active, then possibly roaming or fees due to other reason could run up the bill.

A moderator will likely look into it for you. Possibly after you sent a private message to that moderator.

Forum experts zijn behulpzame klanten. Moderatoren zijn Simyo medewerkers. Wil je vriendendeal-korting en heb je helaas geen vrienden bij Simyo? Gebruik dan deze vriendendeal-link voor Sim-Only: https://vriendendeal.simyo.nl/sim-only/ZnNV6c en voor Prepaid: https://vriendendeal.simyo.nl/prepaid/ZnNV6c.

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+8

Amy
Leader
antwoord
Forum|Forum|18 hours ago
September 16, 2026

Hello @Mauricio,

Thank you for your message. I'm sorry to read that you've made extra costs.

I just had a look on your subscription and i see that the costs were not made by internet but were made because you called to a number in Italy. This is not inside the bundle so that's why you have to pay extra. You can also see this in your Mijn Simyo account.

You can send me a private message with your personal information. Then we will have a look togheter when the costs were made.

Greetings,
Amy

Stuur mij alleen een privé bericht als ik daarom vraag. Bedankt!

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I'm being charged more than 100 euro

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