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Beantwoord

extremely high costs for internet usage

G

Hello,

I am posting because I was very blindsided with the high fees today after accidentally using up my data. Me and my girlfriend were moving houses and I turned on my hotspot for her, just to find out at the end of the day that my data was used up and I have to pay over 100€ for the data. Why is there no stop for data usage earlier? I have found countless threads in this forum pointing out the same thing, and still this happens to people.

I am deeply disappointed in these high charges and do not understand how a pricing model like this is considered legal. I saw that for some people you offered a compensation, I would like you to look into this for me as well. 

 

Kind regards 

Beste antwoord door Roeqajja

Hi @Gebruiker_123,

Thank you for your message. I'm sorry to hear that you incurred charges outside your bundle due to data usage.

We always send warning messages at 80% and 100% usage of your data bundle through text. These text messages come directly from the network and are always leading. In the last text message we also clearly indicate what the tariff is from that moment on (€0.15 per MB) and that it is wise to turn off the internet or to buy an internet bundle. From Simyo, we do our best to warn our customers in time. If you have incurred high costs outside your bundle within a short period of time, we block your SIM card as a precaution and send an e-mail about this. We try to block the SIM card from €100, but as consumption is processed with a delay in our system, the charges can exceed €100 depending on how many MBs have been consumed.

We've recently introduced the option to enable a data cap for €0.50 cents per month. I recommend enabling the data cap to prevent this from happening again. We have also created a topic on the forum with detailed information about the data cap.

I understand that you did not make the costs consciously. Can you send me a private message with your 06 number and personal details? I'll be happy to see what we can do for you to resolve this together.

Kind regards,
Roeqajja

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3 reacties

Roeqajja
Forum|alt.badge.img+6
  • Roeqajja
  • Moderator
  • 2572 reacties
  • antwoord
  • 24 juni 2024

Hi @Gebruiker_123,

Thank you for your message. I'm sorry to hear that you incurred charges outside your bundle due to data usage.

We always send warning messages at 80% and 100% usage of your data bundle through text. These text messages come directly from the network and are always leading. In the last text message we also clearly indicate what the tariff is from that moment on (€0.15 per MB) and that it is wise to turn off the internet or to buy an internet bundle. From Simyo, we do our best to warn our customers in time. If you have incurred high costs outside your bundle within a short period of time, we block your SIM card as a precaution and send an e-mail about this. We try to block the SIM card from €100, but as consumption is processed with a delay in our system, the charges can exceed €100 depending on how many MBs have been consumed.

We've recently introduced the option to enable a data cap for €0.50 cents per month. I recommend enabling the data cap to prevent this from happening again. We have also created a topic on the forum with detailed information about the data cap.

I understand that you did not make the costs consciously. Can you send me a private message with your 06 number and personal details? I'll be happy to see what we can do for you to resolve this together.

Kind regards,
Roeqajja

Stuur mij alleen een privé bericht als ik daar om vraag. Bedankt!
G
  • Gebruiker_123
  • auteur
  • Beginner
  • 1 reactie
  • 28 juni 2024

Hello,

 

I reacted to your message with a private message but did not get an answer. Are you still looking into this?

 

Regards

Roeqajja
Forum|alt.badge.img+6
  • Roeqajja
  • Moderator
  • 2572 reacties
  • 1 juli 2024

Hi @Gebruiker_123,

Thank you for your response. Due to the busyness, I unfortunately overlooked your private message. My apologies for this. Also we are not active on the forum on weekends.

I responded to your private message this morning. I will be happy to help you further!

Kind regards,
Roeqajja

Stuur mij alleen een privé bericht als ik daar om vraag. Bedankt!
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