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I received my sim card yesterday, and I follow the steps to activate it, but I dont have service. I also tried to turn off my device for a while but is not working

I tried to use it in another device and is still the same,

Is the sim card defective of there is something else happening?

Hello @Matias,

Thankyou for your message. I'm sorry to read that the simcard is not working! I see that you already had contact with our customer service and that they will send you a new simcard. Hopefully this works! 

Greetings,
Amy


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