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Voorkom binnen 15 dagen dat je Simyo nummer wordt afgesloten!

  • July 31, 2026
  • 1 reactie
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Hi Simyo Forum / colleagues,

I got an automated email from Simyo that I have not made a call or sent an SMS using your Simyo phone number for the past 5.5 months.

Due to medical emergency, I'm currently out of Netherlands and will be returning on 20th Aug to Netherlands. I've sufficient credit on this number and this number is important for me as it's updated in all my records.

Simyo suggests that the will disconnect my number in 15 days, if I don't make a call or send sms, but unfortunately I can't do that before I travel back. It's a matter of 3-5 days which is exceeding.

Please suggest as I can't loose this connection.

1 reactie

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  • Forum Expert
  • July 31, 2026

Due to medical emergency, I'm currently out of Netherlands and will be returning on 20th Aug to Netherlands. I've sufficient credit on this number and this number is important for me as it's updated in all my records.

Simyo suggests that the will disconnect my number in 15 days, if I don't make a call or send sms, but unfortunately I can't do that before I travel back. It's a matter of 3-5 days which is exceeding.

Please suggest as I can't loose this connection.

Any use from the sim card or its credit would count. I suppose you apparently are not being near that sim card to sent an sms or make a call, so that leaves alternative options:

  • Use Mijn Simyo to get the cheapest data bundle (costs 5 euro, but will keep it active)
  • Add credit to your prepaid number… Yes, that counts too, but means you need to recharge with 10 euro.
  • Let it expire and contact customer support when you return ASAP to get it back. Yes, Simyo will disconnect your number, but customer service can get it back for a short period after it gets disconnected (< 1 month). You will be disconnected for a few days if you were to go this route.
  • Or possibly customer service will be able to add or remove 1 eurocent to your line to keep it active. I've seen that happen in the past, but I do not know if they can still help you that way. Customer support is not in the forum during the weekend, so you possible will hear from them on Monday.