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Vraag

Subscription canceled by mistake. Can you undo the cancellation

  • 27 September 2022
  • 1 reactie
  • 36 Bekeken

Badge +1

Hello there last week I canceled my subscription and afterward realized it was a mistake,

Is it possible to undo the cancellation of the subscription and keep using the eSIM?

Also when I canceled I paid for the remaining amount, and today I was charged again, I think I was charged twice
Can you please have a look at it?
thanks!


1 reactie

Reputatie 7
Badge +7

Hello @GabSim,

Thankyou for your message. Good that you contact us about this! Can you send me a private message with your full name, date of birth, zipcode+housenumber and e-mailadres? Then i can have a look for you 😊.

Greetings,
Amy

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