antwoord

Problem with installing and activation my eSIM. What to do?

Forum|Forum|2 years ago
August 18, 2023
1 reactie
56 Bekeken

Chaewon KIm
Beginner

Hello. I just started Simyo’s sim-only plan, and I am having problems with activating my eSIM. After I log in to my SImyo application, it leads to downloading process though I already had done. I tried to delete the versions I already installed and re-install the sim, but after i tried Installation, I have to log in again and start installing a SIM. I don’t have any idea of what is happening now, besides, the whatsapp service center don’t see my messages I sent yesterday though on website they say they will answer in 30 miniutes.

Beste antwoord door Seren

Hi @Chaewon KIm ,

Thank you for your message. I am sorry to hear you are having trouble installing your eSIM. Could you give me some more information, for example;

What phone and model do you have?
At which step are you encountering issues?
Do you get any error codes? If so, what does it say?
Did you receive the validation code? If so, did you put it in?

If you can let me know the answer to these questions, I can pinpoint why it is not working and find a solution for you faster.

Greetings,
Seren

Dit topic is gesloten. Je kunt geen reactie achterlaten.

+7

Seren
Community manager
antwoord
Forum|Forum|2 years ago
August 21, 2023

Hi @Chaewon KIm ,

Thank you for your message. I am sorry to hear you are having trouble installing your eSIM. Could you give me some more information, for example;

What phone and model do you have?
At which step are you encountering issues?
Do you get any error codes? If so, what does it say?
Did you receive the validation code? If so, did you put it in?

If you can let me know the answer to these questions, I can pinpoint why it is not working and find a solution for you faster.

Greetings,
Seren

Stuur mij alleen een privébericht als ik daar om vraag. Thanks!

Like

Problem with installing and activation my eSIM. What to do?

1 reactie

Waarom duur doen?

Over telefoons

Populaire telefoons

Sim Only

Prepaid

Merken

Meer weten over

Klantenservice

Download de app

Socials

Meld je aan

Welkom

Bestand scannen voor virussen

Dit bestand kan niet worden gedownload