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lost simcard

  • nov. 3, 2026 5:44 a.m. UTC
  • 2 reacties
  • 17 Bekeken

I have no idea where is my SIM card, how can I get a replacement?

Beste antwoord door Friesian

Hi ​@Alex7 .

That's annoying to happen. I would recommend two steps.by My simyo login. 

1. Block your lost simcard to avoid abuse. Scroll down to blokkeer Je simkaart. 

2. Order a replacing simcard by scrolling down to vervangende simkaart aanvragen.

The costs are €5,-   You will get a new simcard and after activation new pincode and pukcode. 

This is how it works with a fysic simcard. 

More info to read. 

https://www.simyo.nl/klantenservice/verloren-of-gestolen

A moderator, employee of Simyo helpdesk will also react on your topic. 

Succes! 

Bekijk originele reactie

2 reacties

Friesian
  • Forum Expert
  • antwoord
  • nov. 3, 2026 6:50 a.m. UTC

Hi ​@Alex7 .

That's annoying to happen. I would recommend two steps.by My simyo login. 

1. Block your lost simcard to avoid abuse. Scroll down to blokkeer Je simkaart. 

2. Order a replacing simcard by scrolling down to vervangende simkaart aanvragen.

The costs are €5,-   You will get a new simcard and after activation new pincode and pukcode. 

This is how it works with a fysic simcard. 

More info to read. 

https://www.simyo.nl/klantenservice/verloren-of-gestolen

A moderator, employee of Simyo helpdesk will also react on your topic. 

Succes! 


Khadija
Community manager
Forum|alt.badge.img+3
  • Moderator
  • nov. 3, 2026 9:00 a.m. UTC

Hello ​@Alex7,

Thank you for your message. What ​@Friesian says is correct (thank you!). 

Have you managed to block your lost SIM card and request a replacement through your My Simyo account?

If you haven't been able to do so, please send me a private message and I'll be happy to help you further.

Greetings,
Khadija