How can i unblock my eSIM?

Hello ​@Freedom,

Thank you for your message. I can imagine that this is confusing for you.

The reason that your eSIM is currently blocked is because the connection went into error. This will be resolved as soon as possible so that you can use your connection again. The costs that have been deducted from your calling credit due to the internet usage are because this usage took place before purchasing the internet bundle. The usage is processed with a delay, which makes it seem as if the internet usage took place outside the bundle after you had purchased the internet bundle. I will send a request to the financial department so that these costs are refunded to your calling credit.

I'm sorry about the eSIM that is blocked right now. They will fix this as soon as possible.

Greetings,
Amy