During the activation process, it prompts that activation failed, please contact customer service.
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Sim Only
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Prepaid
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Telefoons
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eSIM
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Service
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Hello
Thankyou for your message. I'm sorry to read that you can not download the eSIM! Good that you contact us.
Did you already see our topic about the eSIM? You can find most answers on your question here. If it's still not working after you read the tips we would like to hear that from you so we can help you further 
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Greetings,
Amy
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