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Simyo, I am very upset.

I was charged a bill of 180€ for a total of four minutes that I was not even using my phone. The costs piled on instantly for not even being on my phone. 
Why was this an issue? 
I received no warning that I was out of my monthly data, and am appalled that you can charge outrageous prices for a few minutes where my phone was locked. The outside data charges were for automatic updates that I had no control over. It is unfair for me to pay 180€.

Again, I am upset because there was nothing your app or company did to prevent this. You just collected money for the overuse of data without informing the customer.

It is unfair to pay 180€. I will be switching to another carrier after this situation.

Hi @isucyclones,

Thank you for your message. I'm sorry to hear that you incurred charges outside your bundle due to internet usage! 

We always send warning messages at 80% and 100% usage of your data bundle. These text messages come directly from the network and are always leading. In the last text message we also clearly indicate what the tariff is from that moment on (€0.15 per MB) and that it is wise to turn off the internet or to buy an internet bundle. From Simyo, we do our best to warn our customers in time. If you have incurred high costs outside your bundle within a short period of time, we will block your SIM card as a precaution and send an e-mail about this. 

Indeed, we recently introduced the option to enable a data cap for €0.50 cents per month. This will prevent you from incurring charges outside your bundle again due to internet usage. We have also created a topic on the forum with detailed information about the data cap. You can activate the data cap through Mijn Simyo.

I understand that the costs were not made deliberately. Would you like to send me a private message with your 06 number and personal details? I'd be happy to see what we can do for you to resolve this together.

Greetings,
Roeqajja

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