antwoord

Email with login details not received, what now?

Forum|Forum|3 years ago
September 28, 2022
1 reactie
309 Bekeken

Puzik
Beginner

Hi Simyo. My wife has an urgent issue. She switched her number from old provider to Simyo. Now old provider is deactivated but she cannot activate Simyo sim card because she never received the login details over an email. Can you urgently help? I can provide additional details if needed.

Beste antwoord door Roeqajja

Hi @Puzik,

Thank you for your message. How strange that your wife hasn’t received any emails from us! It is possible that a typing error was made during the order. I will check this for you and possibly change the e-mail address and resend the e-mails. It would be nice of course if she could use her connection as soon as possible!

Can you send me a private message with her phone number and personal details? I will look for her connection in our system then.

Kind regards,
Roeqajja

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+7

Roeqajja
Moderator
antwoord
Forum|Forum|3 years ago
September 29, 2022

Hi @Puzik,

Thank you for your message. How strange that your wife hasn’t received any emails from us! It is possible that a typing error was made during the order. I will check this for you and possibly change the e-mail address and resend the e-mails. It would be nice of course if she could use her connection as soon as possible!

Can you send me a private message with her phone number and personal details? I will look for her connection in our system then.

Kind regards,
Roeqajja

Stuur mij alleen een privé bericht als ik daar om vraag. Bedankt!

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Email with login details not received, what now?

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