antwoord

Assistance Required for eSIM Rebinding after Account Change?

Forum|Forum|7 months ago
April 29, 2025
1 reactie
26 Bekeken

July
Beginner

Dear Simyo Team,

I recently switched from a monthly subscription to prepaid service as I am currently abroad. After creating a new account for this change, I found that I need to rebind my eSIM. However, when I try to log in, I am required to receive a verification code via phone call, and I cannot directly obtain the eSIM through the usual app guidance after logging in.

The problem is that I have already deleted my previous eSIM, so I cannot receive any calls at the moment. Could you please advise me on how I can rebind or obtain a new eSIM in this situation?

Thank you very much for your help!

Best regards,

H.

Beste antwoord door Seren

Hi @July,

Thank you for your question. Good thing you contacted us about this!

You can send me a private message with your personal information. I can then send you the validation code by e-mail. :)

Greetings,
Seren

+7

Seren
Community manager
antwoord
Forum|Forum|7 months ago
April 30, 2025

Hi @July,

Thank you for your question. Good thing you contacted us about this!

You can send me a private message with your personal information. I can then send you the validation code by e-mail. :)

Greetings,
Seren

Stuur mij alleen een privébericht als ik daar om vraag. Thanks!

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Assistance Required for eSIM Rebinding after Account Change?

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