Hi! I ordered a new sim and have KPN connection at my home as well. I was supposed to get extra data because of that but the app is showing lower data. Is there something I did wrong?
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Sim Only
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Prepaid
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Telefoons
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eSIM
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Service
Beantwoord
Sim only bundle is giving wrong details?
Beste antwoord door Seren
Hi ​
Thank you for your message.
From your message, I understand that you became a customer with us today, but you still don't see Simyo Compleet in the app. It can take up to two weeks for us to be notified that you are a KPN customer. So, it will take a little more time before you can make use of the double bundles. If it's still not visible after two weeks, you can contact us and we can look for a solution together!
Greetings,
Seren
+7- Community manager
- 1751 reacties
- antwoord
Hi ​
Thank you for your message.
From your message, I understand that you became a customer with us today, but you still don't see Simyo Compleet in the app. It can take up to two weeks for us to be notified that you are a KPN customer. So, it will take a little more time before you can make use of the double bundles. If it's still not visible after two weeks, you can contact us and we can look for a solution together!
Greetings,
Seren
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