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data usage not updating, what now?

  • 15 July 2024
  • 3 reacties
  • 35 Bekeken

My data usage has not been updated since 12 July

 

3 reacties

JanD
Reputatie 6
Badge +3

This is een kwown issue @ShaunTan Simyo is working on a solution.

When running out of data you still become the warning SMS and that SMS is accurate.

Forumlid sinds begin 2023
Ashley
Rank
Reputatie 3
Badge +2

Hoi @ShaunTan,

Thank you for your message.

What @J.D.L. said is correct. Thank you for your help! 😊

There's a delay in processing your data usage in your My Simyo. We're currently working on solving this issue. The warning text however is still accurate and is being sent on time. 

Greetings,
Ashley

Stuur mij alleen een privé bericht als ik daarom vraag. Bedankt!
S

Dear Ashley and JDL

 

Thank you for your replies and assistance!

Hope the issue will be resolved soon.

 

Regards,

Shaun

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