I am writing to express my deep concern regarding my latest bill, which includes a €483.47 charge ( still increasing even if I turned the airplane mode on) for out-of-bundle data usage.
As an international student new to the Netherlands, I barely understand the app and had no idea that exceeding my data limit would cost this much. If I had known that the rate was €146 per GB, I would have never used mobile data at all.
What makes this even more confusing is that when I first noticed the high charge (around €490), I immediately panicked and switched my phone to airplane mode. However, despite this, my bill still increased by another €120, even though I wasn’t using any data at that point. Now it is of 610€. This seems very strange, and I don’t understand how I could have been charged for data usage when my phone was completely disconnected from mobile networks.
I sincerely apologize for this mistake—I never intended to incur such extreme charges. I truly thought I was only using a small amount of extra data, and I assumed that if the costs were this high, I would have been given a much clearer warning. I am begging you to reconsider this charge, as it is impossible for me to pay such an amount.
I have now learned that you offer 500MB for €5 as a bundle, which is much more reasonable. Since my overage was around 3.3GB, I kindly and urgently request the possibility of applying these bundles retroactively instead of the out-of-bundle rate. This would bring my cost down to €35, which is still a lot for me, but at least something I could manage.
Please, I truly did not understand what was happening, and I will be much more careful in the future. If there is any way to adjust this bill, I would be extremely grateful. I am willing to take any necessary steps to ensure this never happens again.
Thank you so much for your time and understanding. I genuinely hope you can help me.
