Really bad internet connectivity, what to do?

Hi @Benign6543, 

Thank you for your message. I'm sorry to hear that your internet is not working properly!

I see on your connection that a reset has not yet been performed on your internet option, I have just done this. Could you turn your phone off completely for 15 minutes when you've read this? I'd love to hear from you if this has improved your internet connection.

Greetings,
Roeqajja

Hello,

I tried this and unfortunately it did not help.

hello, also an Nothing 2a phone user here with the same connection dropout problems!

Hi @Benign6543,

Thank you for your reply.

Could you try your sim card in another phone? This will allow us to rule out whether the problem is with your SIM card or your phone. Based on this, we can look further into whether you need a new SIM card, for example.

Kind regards,
Roeqajja

Hi @rikkerdt, 

Thank you for your message. I'm sorry to hear that you have the same problem.

I have just performed a reset on your data option. Could you turn your phone off completely for 15 minutes when you've read this? I'd love to hear from you if this has improved your internet connection.

If nothing has changed, then I would like to ask you to test you sim card in another phone as well. Thank you in advance!

Greetings,
Roeqajja

Hello, I haven't experienced any problems for weeks but the last days the 4g connection drops out again like in the past. I have t checked with another phone yet

Hi @rikkerdt,

Thanks for your response.

Have you heard that we will be supporting 5G soon? From Friday 1 November, 5G will be available with us. You can read all about it in this topic. I therefore recommend that you wait and see, we assume that this will improve your internet connection. Of course we would love to hear from you whether it has really improved!

Greetings,
Roeqajja

Yes I am aware of that.

Hi @rikkerdt,

Thank you for your response.

Please keep us posted if you notice any improvement with the arrival of 5G.

Kind regards,
Roeqajja

I’m glad to hear that your connection has improved! Since your question has been answered, I’ll go ahead and close this topic. If you have any other questions, feel free to start a new one [here]. :)