More than150€ data usage outside my bundle overnight.

Hello ​@Mike Tang,

Thank you for your message. What a shock to wake up to such a high bill, I completely understand that you want to get to the bottom of this as soon as possible.

Since you mentioned that you did not receive any warning text messages during the night, we definitely want to look into this for you. Normally, our system automatically sends alerts when you reach 80% and 100% of your bundle.
Please note that due to privacy regulations, we cannot see exactly what your data was used for (such as specific apps, videos, or websites), we can only see how much data was used and at what time. You can find this overview yourself in Mijn Simyo under '’Verbruik'’.

Could you please send me a private message with your phone number and personal details? That way, I can securely access your account to check our network logs, see why the warning messages didn't reach you in time, and check the timestamps of the data sessions.

Kind regards,
Shaniqua