antwoord

Is there fraud by Simyo against users?

Forum|Forum|20 days ago
November 14, 2025
2 reacties
77 Bekeken

AmsterdamLawyer2025
Beginner

I have just been charged €400 for data above my cap - I received a message warning me that I had hit my usage cap only 20 minutes before my account was blocked. If Simyo is able to block the account when it becomes a credit risk you are able to block it immediately. Leaving the default setting that consumers are able to run up hundreds of euros of charges for services which carry a tiny marginal cost for Simyo and are forced to discover this the hard way before applying an opt-in block is a predatory practice and I would consider it very close to fraudulent behaviour. This is clearly a deliberate practice judging by the many, many instances of this discussed in this forum. I suggest that Simyo reconsiders this practice before a class-action suit is launched against you.

Beste antwoord door Amy

Hello @AmsterdamLawyer2025,

Thank you for your message. I understand that you are shocked by these high costs.

I see that @wimj12 already gave you some information about our Genereal Terms and Conditions. To avoid extra costs we always send two warning messages. One at 80% usage of the internetbundle and one when the bundle is fully used. If no action is taken after these messages you will pay €0,15 per MB. We will block the simcard when the costs are at €100,- but the costs can always be more because consumption is always processed with a delay.

I also advice you to take a data cap. You can not make extra costs then.

Can you send me a private message with your personal information? Then i will have a look at your subscription to see if we can do something about the costs.

Greetings,
Amy

W

+7

wimj12
Forum expert
Forum|Forum|19 days ago
November 15, 2025

Did you read the General Terms and Conditions (Algemene voorwaarden) before making the agreement with Simyo? As a lawyer, you should do that.

And you should have taken a “dataplafond” or cap in your subscription.

This is just a user forum, and people, which are just as you, subscribers from simyo, do not like your tone.

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+8

Amy
Moderator
antwoord
Forum|Forum|17 days ago
November 17, 2025

Hello @AmsterdamLawyer2025,

Thank you for your message. I understand that you are shocked by these high costs.

I see that @wimj12 already gave you some information about our Genereal Terms and Conditions. To avoid extra costs we always send two warning messages. One at 80% usage of the internetbundle and one when the bundle is fully used. If no action is taken after these messages you will pay €0,15 per MB. We will block the simcard when the costs are at €100,- but the costs can always be more because consumption is always processed with a delay.

I also advice you to take a data cap. You can not make extra costs then.

Can you send me a private message with your personal information? Then i will have a look at your subscription to see if we can do something about the costs.

Greetings,
Amy

Stuur mij alleen een privé bericht als ik daarom vraag. Bedankt!

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Is there fraud by Simyo against users?

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