Beantwoord

i get charged so much outside of my bundle for such a short tine

Forum|Forum|17 hours ago
May 13, 2026
2 reacties
14 Bekeken

ImInBigTrouble
Beginner

I’m a new Simyo customer and I recently arrived in the Netherlands. I chose Simyo because it was affordable, and as a college student who is both studying and working at the same time, I have to manage my money carefully.

Today, I accidentally used mobile data for almost 30 minutes while on a Discord call with my friend. This caused more than €200 in charges, which has put me in a very difficult financial situation. I only turned on the data cap after I noticed the extra charges.

I’m very worried because I don’t have enough money to pay this much for phone data. Is there anything that can be done to lower the cost or help with this situation?

Beste antwoord door Shaniqua

Hello @ImInBigTrouble,

Thank you for your message. I understand how stressful this situation must be, especially as a student managing a tight budget.

We send a warning SMS at 80% and 100% of your internet bundle usage. If your bundle runs out, you pay € 0,15 per MB, so that can add up quickly. In this case, it seems you missed the SMS messages, that can happen. In any case, it's good that you now have a data cap. That will help you in situations like this and allow you to browse the internet safely.

Would you please send me a private message with your phone number and personal details? Then we can look together to see if we can help you with the high costs.

Kind regards,
Shaniqua

X

+2

XTF
Actief Simyaan
Forum|Forum|10 hours ago
May 13, 2026

Welcome to Simyo..

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+2

Shaniqua
Moderator
antwoord
Forum|Forum|7 hours ago
May 13, 2026

Hello @ImInBigTrouble,

Thank you for your message. I understand how stressful this situation must be, especially as a student managing a tight budget.

We send a warning SMS at 80% and 100% of your internet bundle usage. If your bundle runs out, you pay € 0,15 per MB, so that can add up quickly. In this case, it seems you missed the SMS messages, that can happen. In any case, it's good that you now have a data cap. That will help you in situations like this and allow you to browse the internet safely.

Would you please send me a private message with your phone number and personal details? Then we can look together to see if we can help you with the high costs.

Kind regards,
Shaniqua

Stuur mij alleen een privébericht als ik daar naar vraag. Bedankt!

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i get charged so much outside of my bundle for such a short tine

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