High out-of-bundle costs (€900) due to accident

​Dear Simyo Moderator / Customer Support,

​My SIM card was recently blocked due to high usage. When I checked Mijn Simyo, I was shocked to see that my out-of-bundle costs reached around €900.

​What happened:

My data plan ran out today. I was watching a video on my laptop connected to my phone's hotspot and unfortunately fell asleep. Because I was asleep, I missed the SMS warning that my bundle had run out. Since the video kept playing, my out-of-bundle data usage quickly accumulated to an extremely high amount.

​My request:

It was never my intention to use data outside my plan, and I am financially completely unable to afford a €900 bill.

​I would like to kindly ask if Simyo could grant a one-time leniency arrangement to recalculate or reduce these unexpected charges.I am ready to immediately activate the Data Cap option as soon as my connection is restored so that this can never happen again in the future.

​I look forward to hearing what possibilities are available for my situation.

​Kind regards,

Olga