Hello, Simyo.
I've ordered Simyo eSIM Sim Only subscription a few weeks ago (1 year, 10GB/month, 200min/sms) and happily started using it for mobile internet. To my great surprise yesterday I've received the sms about my sim card being blocked due to excessive spendings.
I've checked the Simyo app and found that for all of my internet consumption I was charged insane amounts of money, since the consumption was counted as "outside of my bundle".
I've checked the subscription information and it states:
Simyo Complete
Duration 1 year
10 GB - € 5
200 min/sms - € 6
Per month - € 11
My total internet consumption is 2,6Gb - far less then 10 Gb bundle I've order. Why it was not counted as a bundle consumption??
I have received ZERO messages/emails worrying me about bundle not working for some reason (like Vodafone contracts do, for example).
Why is my subscription is not working properly? I've ordered the subscription for €11/month, stayed within the bundle limits and now you're charging me €416 for half a month of use. This is totally insane :\
Can you explain me what’s happened? Why is my subscription is not working?
I'm writing here because I was unable to contact Simyo support via phone (because SIM is blocked) and via WhatsApp (I haven't received any answer yesterday).
Thanks in advance!