Hi @Tong273,

Thank you for your message. We're sorry to hear that you incurred charges outside your bundle!

We always send alert messages at 80% and 100% usage of your data bundle. These text messages come directly from the network and are always leading. In the last text message we also clearly indicate what the tariff is from that moment on (€0.15 per MB) and that it is wise to turn off the internet or to buy an internet bundle. From Simyo, we do our best to warn our customers in time. If you have incurred high costs outside your bundle within a short period of time, we block your SIM card as a precaution and send an e-mail about this. We try to block the SIM card from €100, but as consumption is processed with a delay in our system, the charges can exceed €100 depending on how many MBs have been consumed.

We recently introduced the option to enable a data cap for €0.50 cents per month. I recommend enabling the data cap to prevent this from happening again. We have also created a topic on the forum with detailed information about the data cap.

I can imagine that the charges were made without your intend. I would therefore like to help you and look with you to see what we can do about this. Can you send me a private message with your personal details? I can't promise anything for now, but we can look at the possibilities together .

Kind regards,
Roeqajja

Hey Roeqajja, 

Thanks for the reply! I sent you a private message. Could you please check it?