Unaffordable high bundle costs. i’m unable to pay this, how can I solve this?

1 jaar geleden
21 July 2022
1 reactie
73 Bekeken

Taisiia
Beginner
0 reacties

Dear Sir or Madame,

I tried to reach Simyo using various ways, but never got an answer back.

My problem is the following: I have received a €170 bill for the month of June, of which €138 is for the internet. I have a package of 15000MB per month + in June I got 1000MB for free from Simyo. The total data used was lower than 16000MB, why am I charged extra?

Also, another thing that I should be warned my SMS twice when I am 80% out of data and 100% out of data. I haven’t received a single message from Simyo…

Could you please tell me what I can do in that case? I am a foreign student and there is no way I can cover this bill.

The number with which the whole situation happened is +316********

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Beste antwoord door Seren 22 July 2022, 10:51

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Seren
Community manager
1128 reacties
1 jaar geleden
22 July 2022
antwoord

Hi @Taisiia ,

Thank you for your message. I am sorry to hear about the costs that were made. I can imagine you are wondering as to why your costs are so high. Not only that, but I see that you have already sent me a private message, I went ahead and helped you there.

Greetings,
Seren

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