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Questions about internet?

  • 25 februari 2025
  • 2 reacties
  • 18 Bekeken

Hi! I have 3 questions:

  1. Can I change my abonament for having more internet? ( my abonament started in september 2024 and it’s for 2 years. I have monthly 20000 mb and I want more) 
  2. If I want to change my phone company but I want to keep my number I need to pay something if my abonament it’s not finished yet?
  3. My number was blocked because I use to much interent and I had to pay 100 euro for that. If I will use to much internet next month also my number will be blocked and I have to pay again 100 euro?

I’m waiting for your answer as soon as possible. 
Thank you!

Beste antwoord door Groentjuh

Bianca27 schreef:
  1. Can I change my abonament for having more internet? ( my abonament started in september 2024 and it’s for 2 years. I have monthly 20000 mb and I want more) 
  2. If I want to change my phone company but I want to keep my number I need to pay something if my abonament it’s not finished yet?
  3. My number was blocked because I use to much interent and I had to pay 100 euro for that. If I will use to much internet next month also my number will be blocked and I have to pay again 100 euro?
  1. 20GB is still the maximum bundle size. If you have KPN as home internet provider 30GB is possible.
  2. To cancel your contract prematurely you will pay the amount monthly fee for the remainder of the contract. For example if you pay 14 euro/month and want to cancel 12 months early you will pay 14 x 12 = 168 euro to do so.
  3. Yes, but you can prevent that. If you enable the "Dataplafond”-bundle (€0,50/month) internet will stop working once you used all MBs instead of charging you €0,15/MB extra used.
Bekijk originele reactie

Forum|alt.badge.img+10
  • Forum expert
  • 26 februari 2025
Bianca27 schreef:
  1. Can I change my abonament for having more internet? ( my abonament started in september 2024 and it’s for 2 years. I have monthly 20000 mb and I want more) 
  2. If I want to change my phone company but I want to keep my number I need to pay something if my abonament it’s not finished yet?
  3. My number was blocked because I use to much interent and I had to pay 100 euro for that. If I will use to much internet next month also my number will be blocked and I have to pay again 100 euro?
  1. 20GB is still the maximum bundle size. If you have KPN as home internet provider 30GB is possible.
  2. To cancel your contract prematurely you will pay the amount monthly fee for the remainder of the contract. For example if you pay 14 euro/month and want to cancel 12 months early you will pay 14 x 12 = 168 euro to do so.
  3. Yes, but you can prevent that. If you enable the "Dataplafond”-bundle (€0,50/month) internet will stop working once you used all MBs instead of charging you €0,15/MB extra used.

Roeqajja
Forum|alt.badge.img+6
  • Moderator
  • 27 februari 2025

Hi ​@Bianca27,

Thank you for your message. Good thing you contacted us about this.

I see that ​@Groentjuh has answered your questions perfectly. Thank you so much for your help ​@Groentjuh

If you have any further questions, don't hesitate to ask. :)

Greetings,
Roeqajja


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