I have a bundle for 15gb in my contract. I ran out of data, i have seen the message that 80% were used and booked 500mb for for 5 euro additionally. Unaware of the fact that the internet never gets disabled after the usage of remaining GB, i now got surprised by an sms stating that my simcard got blocked, and that i owe simyo more than a 100€. As a student, this is way more than I can handle, especially knowing that I still tried to make it right. All this happened so fast that I could barely prevent it. This seems more than unprofessional to me, as this strategy to earn money is not used by any other mobile company i can think of, which makes the whole situation even more despicable. I would like to receive a response by the customer service, and i hope we will be able to find a way to solve this issue in an accommodating manner.
Kind regards, moira
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