Hi aubrey0728



Welcome at our forum!



Oh, that 's a good question . As much as I would like to provide an answer, I have unfortunately don't have one right now. Of course I 'm going to figure this out for you. On Monday our finance department will be working again. This department is not available in the weekends. When I know more about resolving this issue for you, I will get back to you.



Thanks for your patience.



Best regards,

Angela

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aubrey0728, just as an aside (I'm only a Simyo customer like you were) I applaud your honesty. I imagine there are people who in this situation simply would have left the country without having settled all outstanding bills. My faith in humanity has been restored! 😉

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I could not agree more! Great words Scotsman :)



Best regards,

Angela

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Hi Aubrey,



Just as is promised, is checked this issue with out financial department.



You can do a manual transfer from your own bank account . It does not matter that this is a foreign bank number. I will indicate through a private message what the amount is and what numbers you can use as a payment reference.



In addition, it seems good to end this subscription so you will not have to pay anymore invoices . You can arrange this yourself via Mijn Simyo > Settings - Subscription. Make sure you go through all the steps to get confirmation of your cancellation by email. Do you have anymore questions about this?



The private message is on the way ;)



Best regards,

Angela

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Hello! So happy I found this topic as I am in a similar situation, am I aslo able to do a manual bank transfer to pay a bill?

 

Cheers,

 

William

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Hello! So happy I found this topic as I am in a similar situation, am I aslo able to do a manual bank transfer to pay a bill?

 

Cheers,

 

William

Hi @Gmbts,

Thank you for your message. It is still possible to make a manual transfer from your account. If you send me a private message, I can check the remaining amount you need to pay and the invoice numbers.

If you have moved abroad and won't be using your Simyo subscription anymore, I would suggest canceling your subscription. Have you already done that? You can do this yourself via Mijn Simyo → Settings → Subscription. Ensure you complete all the steps to receive a confirmation of your cancellation by email.

Greetings,
Seren

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