Hoe kom ik aan zo een hoge rekening?

Dear Simyo Customer Service,

I am contacting you regarding the recent out-of-bundle data charge of €700 on my account. According to your usage report, 4,667 MB of data was consumed between 5:42 AM and 5:58 AM. I would like to clarify this, as such usage in just 16 minutes seems highly unusual.

For context:

• I received an 80% usage warning at 11:00 PM the previous night.

• I received a final out-of-bundle warning at 5:42 AM.

• From 5:42 AM to 5:58 AM, the bill shows €700 at €0.15 per MB.

Could you please provide clarification on:

1. The exact session logs for this period (including timestamps and data amounts per minute).

2. The network type (EU / non-EU) that the data was used on.

3. Whether the out-of-bundle spending cap or automatic block was applied, and if so, why it did not prevent this high charge.

I would appreciate a detailed explanation, as I need to understand how this charge was calculated.

Thank you for your prompt attention to this matter.

Thanks,

Klaudia

Hello ​@Klaudia,

Thank you for your message. I understand that you are shocked about these high costs! 

To avoid extra costs we indeed send two warning messages. If no action is taken after these warnings you will pay €0,15 per MB if you have no datacap installed. Due to privacy legislation, we cannot and may not see what the internet was used for. From personal experience, if this happens at midnight this often is because of an software update. I now see that you added a datacap to your subscription, good to see! This will start from the 1st of april. 

Can you send me a private message with your personal information? Then i will have a look at the costs for you. 

Greetings,
Amy