Beantwoord

Complain about the invoice.

Forum|Forum|3 days ago
May 23, 2026
1 reactie
20 Bekeken

Tobia
Beginner

I have received the April invoice for my subscription, which I recently cancelled because I have returned to Italy.
The amount charged is exorbitant and relates to alleged data usage on 20 April, which is impossible as I was travelling to Italy on that very day.
I therefore request the immediate reversal of these charges, which has clearly billed me for in error.
Regards

Tobia

Beste antwoord door Amy

Hello @Tobia,

Thank you for your message. I'm sorry to read that you made extra costs.

To avoid extra costs we always send two warning messages. One at 80% usage and one when the internetbundel is fully used. If no action is taken after these messages and internet usage is registered on the simcard you will pay €0,15 per MB.

Can you send me a private message with your personal information? Then i wll have a look for you.

Greetings,
Amy

+8

Amy
Moderator
antwoord
Forum|Forum|18 hours ago
May 26, 2026

Hello @Tobia,

Thank you for your message. I'm sorry to read that you made extra costs.

To avoid extra costs we always send two warning messages. One at 80% usage and one when the internetbundel is fully used. If no action is taken after these messages and internet usage is registered on the simcard you will pay €0,15 per MB.

Can you send me a private message with your personal information? Then i wll have a look for you.

Greetings,
Amy

Stuur mij alleen een privé bericht als ik daarom vraag. Bedankt!

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Complain about the invoice.

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