Hi @loomin,

Thank you for your message. I can imagine that you were shocked by these costs. At Simyo, we recently added the feature of a data cap. The data cap is a feature that allows you to browse the internet worry-free, without having to worry about extra costs outside your bundle. It ensures that your internet connection automatically stops as soon as you have used up your internet bundle, preventing unexpected costs. The data cap is available for internet use in the Netherlands and zone 1 (EU). 

For the data cap, you only pay €0.50 per month, which is automatically added to your monthly bill. Without the data cap, you pay €0.15 per MB outside your bundle. I would suggest enabling this feature so you won't have unexpected high costs outside of the bundle. You can do this in the Mijn Simyo app.

If you don't enable the data cap, Simyo will always send you two warning SMS messages when you have reached 80% and 100% of your bundle. The app is not always in sync with your actual usage, but the text messages we send are directly from the network and are the most accurate. To avoid high costs, it is advisable to switch off 4G on your phone as soon as you receive the text message at 100%.

If you incur high costs outside your bundle within a short period of time, we will block your SIM card as a precaution and send you an email about this. We try to block the SIM card from €100, but because usage is processed with a delay in our system, the costs can exceed €100 depending on how many MBs have been used.

It is important to know that as long as the internet connection on the SIM card is active, there is always a chance that data will be used, both consciously and unconsciously. This can happen, for example, through updates or applications that remain active in the background.

Of course, I understand that this was not intended on your part. This is why I would like to take a look at your subscription with you. Can you send me a private message? Then I can ask you for some personal information. In addition, this blog with tips and information can be useful to avoid high costs in the future.

Greetings,
Seren

Hi,

I’ve had a problem recently.
I was charged  53,81 extra euros for “internet gebruik” but I was charged while I was in a flight.
I don’t understand how this could happen. Plus I didn’t use my phone. I have screenshots on when it was charged and that during that time I was in the middle of a flight.

 

Hey,

Sorry to hear, it was really stressful having to deal with that. I was able to come to a solution. Might be worth getting in touch with them.

I ended up paying extra for the internet data to be automatically stopped once I have reached my limit. Not sure why that isn’t the default.

hope this helps

Hi @Mariale.pe,

Thank you for your message. I'm sorry to hear about the costs that have been made.

Can you send me a private message with your phone number and personal information? I would like to see what happened and what we can do for you.

Kind regards,
Roeqajja