Hi @Helen_94,
Thank you for your message. How sorry to hear that you incurred charges outside your bundle due to internet usage!
We always send alert messages at 80% and 100% usage of your data bundle. These text messages come directly from the network and are always leading. In the last text message we also clearly indicate what the tariff is from that moment on (€0.15 per MB) and that it is wise to turn off the internet or to buy an internet bundle. From Simyo, we do our best to warn our customers in time. If you have incurred high costs outside your bundle within a short period of time, we block your SIM card as a precaution and send an e-mail about this.
Due to privacy laws, we cannot see where your MBs have been used. However, you can often find this out via the settings in your phone. I recommend looking in the settings of your phone to find the cause of your high usage. With an iPhone, this is often more difficult, but you can see which apps use the most MBs in your phone via the settings.
Indeed, we recently introduced the option to enable a data cap for €0.50 cents per month. This allows you to prevent you from incurring charges outside your bundle again due to internet usage. We have also created a topic on the forum with detailed information about the data cap. However, you should enable it yourself via My Simyo if you wish.
I understand that the charges were not made intentionally. Would you send me a private message with your 06 number and personal details? I will then be happy to see what we can do for you to resolve this together.
Greetings,
Roeqajja
Hi Roeqajja,
I hope you are well.
I have sent two messages to your inbox and received no reply.
Are you still able to assist me?
Thanks in advance
Hi @Helen_94,
@Roeqajja will respond to you today!
Greetings,
Seren
Hi @Helen_94,
Thank you for your message. I have send you a message 3 days ago but I haven't received a reply from you yet. Could you check your private chat? 
Greetings,
Roeqajja
Thanks for your help, Roeqajja! I have replied via our private chat. Apologies, I didn’t see your previous message.
