Hello!
Today I logged in to cancel my sim card as it's no longer needed, and I noticed that I was charged 50 euros when I landed in Turkey. I had paid extra to turn on the data cap, but I got charged regardless.... I didn't even receive any messages and I'm forced to pay 50 euros for 11 megabytes? That's crazy!
Beste antwoord door Seren
Hi ​
I am very sorry to hear you have incurred costs outside your bundle. Turkey is considered zone 2 and does not fall within your bundle. Therefore, the costs in Turkey are €5,- per MB. Unfortunately, when travelling abroad, turning on your internet after landing could cause data usage. This is due to apps that refresh in the background (think of all the notifications you received when you turned back your internet) To avoid this, you could turn off the option '’Roaming'’. Additionally, the data cap is only valid within zone 1. However, I would still like to take a look at your subscription to see if I can help you in any way. Could you send me a private message with your personal information?
Greetings,
Seren
+7Hi ​
I am very sorry to hear you have incurred costs outside your bundle. Turkey is considered zone 2 and does not fall within your bundle. Therefore, the costs in Turkey are €5,- per MB. Unfortunately, when travelling abroad, turning on your internet after landing could cause data usage. This is due to apps that refresh in the background (think of all the notifications you received when you turned back your internet) To avoid this, you could turn off the option '’Roaming'’. Additionally, the data cap is only valid within zone 1. However, I would still like to take a look at your subscription to see if I can help you in any way. Could you send me a private message with your personal information?
Greetings,
Seren
Heb je al een account? Inloggen
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
