antwoord

No internet in Germany?

Forum|Forum|4 months ago
July 20, 2025
1 reactie
10 Bekeken

B

BigSimio
Beginner

Hi,

Traveling in Germany. Roaming works for calls but not for internet. Things I tried:

-Restarting the phone.

-Checking the phone roaming config (is enable).

-Check the config in Mijn Simyo. Both calls and internet enable.

-I still have plenty of Mbs.

-Tried to manually select a different provider. Login attempts failed with all except the default (Telekom.de).

Other considerations:

- My android only supports up to 4G.

- I use an eSIM.

Please, let me know what else to try. Thanks.

Beste antwoord door Seren

Hi @BigSimio,

Thanks for your question. Sorry to hear that you're unable to get a connection. I'd be happy to help you find a solution, but I’ll need a bit more information first. For example:

What device are you using?
Are you able to make calls?
Have you tried reinstalling your eSIM?

In the meantime, I’d like to ask you to review the following three pages: Mobiel internet in het buitenland instellen, Handmatig mobiel internet instellen and Netwerk handmatig selecteren. It would be helpful if you could double-check that all your settings are correct, especially the APN settings!

I’ve also gone ahead and reset your SIM card. Please turn off your phone for about 10 minutes. After that, it should work again. If it doesn’t, just let me know and we’ll continue looking for a solution together.

Kind Regards,
Seren

+7

Seren
Community manager
antwoord
Forum|Forum|4 months ago
July 21, 2025

Hi @BigSimio,

Thanks for your question. Sorry to hear that you're unable to get a connection. I'd be happy to help you find a solution, but I’ll need a bit more information first. For example:

What device are you using?
Are you able to make calls?
Have you tried reinstalling your eSIM?

In the meantime, I’d like to ask you to review the following three pages: Mobiel internet in het buitenland instellen, Handmatig mobiel internet instellen and Netwerk handmatig selecteren. It would be helpful if you could double-check that all your settings are correct, especially the APN settings!

I’ve also gone ahead and reset your SIM card. Please turn off your phone for about 10 minutes. After that, it should work again. If it doesn’t, just let me know and we’ll continue looking for a solution together.

Kind Regards,
Seren

Stuur mij alleen een privébericht als ik daar om vraag. Thanks!

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No internet in Germany?

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