I'm not getting signal abroad

Hi ​@Ishrar,

Thank you for your message. I am sorry to hear that you are in Madrid and your eSIM isn't working, even though your payment has been processed and the status is set to 'Active'. I understand that this is very frustrating, especially if you are expecting an urgent call.

I recommend restarting your device or briefly toggling airplane mode on and off. This will ensure your phone reconnects to the network via the eSIM. If the problem persists, please check if there is a software update available. You can also check if your device can connect to other networks by trying to manually select a network: https://www.simyo.nl/klantenservice/toestelhulp/netwerk-handmatig-selecteren 
It is also helpful to configure your APN settings: https://www.simyo.nl/klantenservice/toestelhulp/internet-handmatig-instellen 

If you are unable to resolve this, please feel free to send me a private message with your phone number and personal details so we can look for a solution together.

Kind regards,
Shaniqua