crazy charges in South Africa

Hi ​@Bon,

Thank you for your message. We understand your concern about the unexpected charges. That’s definitely not a nice way to start your trip. It’s important to know that if roaming is enabled in your Simyo account and mobile data is turned on on your phone, usage can occur automatically as soon as you connect to a foreign network. When traveling to a country where your bundle is not valid, it’s important to disable this setting in your Mijn Simyo environment. This ensures that your device cannot connect to a foreign network and incur charges. As long as this setting is enabled, a connection is always possible and airport WiFi or WiFi in general is not always stable or strong enough to prevent mobile data usage.

I also see that you’ve already been in contact with us through another channel and that the costs have been reimbursed. We hope you’re satisfied with how your case has been handled.

If you have any further questions, feel free to let us know!

Greetings,
Khadija