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accidental international data costs

1 dag geleden
October 27, 2026
1 reactie
15 Bekeken

MorganPBb
Beginner

Hi, I am a former customer who has recently relocated out of the Netherlands back to my home country. While in Cairo for my connecting flight , the airport's public Wi-Fi repeatedly disconnected in the background while I was managing my travel logistics. My phone accidentally switched to roaming data for a split second, causing a 12 MB background data spike.

This was entirely accidental, and 12 MB is virtually zero usable data. Given that I have moved away and want to close out my account cleanly and in good standing, would you be willing to grant a one-time gesture of goodwill and waive these out-of-bundle roaming fees? I was an au pair in the Netherlands and now unemployed in my home country, these costs are very high for me now and this was a complete mistake.

Beste antwoord door Khadija

Hoi @MorganPBb,

Thank you for your message. I’m sorry to hear about this situation. I can imagine how frustrating this must be, especially given your circumstances. I’d be happy to look into this with you and see what we can do. Could you please send me a private message with your details so I can take a closer look?

Greetings,
Khadija

Bekijk originele reactie

+3

Khadija
Moderator
antwoord
18 uur geleden
October 27, 2026

Hoi @MorganPBb,

Thank you for your message. I’m sorry to hear about this situation. I can imagine how frustrating this must be, especially given your circumstances. I’d be happy to look into this with you and see what we can do. Could you please send me a private message with your details so I can take a closer look?

Greetings,
Khadija

Stuur mij alleen een privébericht als ik daar naar vraag. Bedankt!

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accidental international data costs

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