Vraag

accidental international data costs

6 uur geleden
October 27, 2026
0 reacties
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MorganPBb
Beginner

Hi, I am a former customer who has recently relocated out of the Netherlands back to my home country. While in Cairo for my connecting flight , the airport's public Wi-Fi repeatedly disconnected in the background while I was managing my travel logistics. My phone accidentally switched to roaming data for a split second, causing a 12 MB background data spike.

This was entirely accidental, and 12 MB is virtually zero usable data. Given that I have moved away and want to close out my account cleanly and in good standing, would you be willing to grant a one-time gesture of goodwill and waive these out-of-bundle roaming fees? I was an au pair in the Netherlands and now unemployed in my home country, these costs are very high for me now and this was a complete mistake.

accidental international data costs

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