Is my invoice incorrect?

Hi ​@simyouwg,

Thank you for your message. I’m sorry to hear that additional costs have appeared. I completely understand that it’s frustrating to see unexpected extra charges on your invoice, especially when you thought you were only using your new SIM cards.

For privacy reasons, personal information isn’t allowed to be shared on the forum. I’ve therefore removed the invoice number you had shared.

The extra €11.39 charge occurred because there was internet usage registered in countries outside Zone 1. When you are in a country outside the EU, your bundles are not valid there, and usage automatically incurs out-of-bundle costs. Different rates apply in these cases. You can find more information here: Tarieven voor internet en bellen in het buitenland.

If you plan to travel to a country outside Zone 1 next time, you might consider purchasing an international bundle. More information about this can be found here: Simyo Buitenlandbundels.

If you’d like, you can send me a private message with your phone number and other personal details, and I’d be happy to look at a solution together with you.

Greetings,
Sedat