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No internet abroad?

  • 28 maart 2025
  • 1 reactie
  • 17 Bekeken

Hello,

 

My roaming has not worked at all this month. I first noticed the issue when travelling 2 weeks ago, and contacted the customer support which was of no help. They tried everything from having me manually select networks, update apn settings and resetting my e-sim. However, I am travelling again today and am still having the same problem. 

 

My phone will not automatically connect to a network, and even when I manually select, only one will give me service. I will then have service but no internet.

 

I did not have any issues when travelling last month, so I do not know why I’m suddenly having this extremely inconveniencing issue this month.

 

Can someone please help me find a solution.

 

Thanks.

Beste antwoord door Roeqajja

Hi ​@Grace888,

Thank you for your message. I'm sorry to hear that your internet is not working properly abroad.

I see that you're already in contact with us about this through another channel. Our technical department has removed a blockade which caused you to not have internet. I recommend keeping contact through one channel to avoid confusion. I will therefore close this topic.

Greetings,
Roeqajja

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1 reactie

Roeqajja
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  • Moderator
  • 2572 reacties
  • antwoord
  • 31 maart 2025

Hi ​@Grace888,

Thank you for your message. I'm sorry to hear that your internet is not working properly abroad.

I see that you're already in contact with us about this through another channel. Our technical department has removed a blockade which caused you to not have internet. I recommend keeping contact through one channel to avoid confusion. I will therefore close this topic.

Greetings,
Roeqajja