My internet isn't working in Germany. How do I fix this?

Jihane,

Sorry but this didn't work either. I've been one week in Germany and I was never able to use my mobile data, not a single day. I hired this company especially because you sell that "you were one of the bests in this matter".
I feel disappointed and I think at least I should get a refund for this.

Aleksandra

Try gprs instead GPRS.

Jihane schreef:

HI alektonelli,
Can you still make phone calls and send text messages, or don't you have any connectivity at all?

Please answer this ☝️ question.

Hi Ray,

I was only able to make phone calls, and for the rest I did all that you suggested. When you restarted my system I have just received one SMS of yours "welcoming" me to Germany and that's all
This was not the deal I payed for, so I think I deserve a refund at least for the week I was not able to use mobile data. I'm back in the Netherlands now but I don't want to repeat this experience again. Also I think I need an explanation about why this didn't work at all.

Looking forward to your answer.

Aleksandra.

I am a customer as well. I cannot deside if you will get an refund, only a moderator can.

Sorry... let's wait for Jihane's answer then..

Hi alektonelli,

I'm sorry to hear that it didn't work out! 😞 It is supposed to be working. The thing is that it's really hard to determine whether this was a simcard-issue or rather a phone-issue. The fact that you were able to get a connection with phone calls and text messages, suggests that it was a setting that denied you an internet connection. For example, did you have your roaming-button on in your settings?

I think it's important to get to the bottom of this before we think about things like refunds. Having that said, a refund in your case would constitute € 1,-, given that your internet bundle is € 4,- a month and you weren't able to use it for a week. I hope it's a given that I have absolutely no problem with giving you said refund, but I think it's more important to figure out what went wrong.

@ Ray, thank you for your replies!

Kind regards,
Jihane

Dear Jihane,

Thank you for your reply. As I told you before I had switched on my roaming and my internet settings as you have suggested and it didn't work out. That is why, besides the refund I would really want to know for sure that this is not going to happen again. I agree that this is the main problem.

Thank you.
Regards,
Aleksandra.

Hi Aleksandra!

Nice to hear that we agree that the main point is to prevent this in the future. :)

Unfortunately, we cannot check if it works now. Next time you're abroad, I recommend you to switch your simcard into another phone, to check whether it's working or not. This way, we can see if it's a phone- or simcard-issue. This is very important!

Could you please let us know if your internet is working again? Thanks in advance!

Regards,
Sarah