Skip to main content

Sim Only

Sim Only bestellen
Alles over Sim Only
Samen korting
Overstappen van Prepaid naar Sim Only

eSIM van Simyo

Je kan nu bij Simyo kiezen voor eSIM. eSIM is de digitale simkaart. eSIM doet hetzelfde als een plastic simkaart maar deze zit ingebouwd in je telefoon.
Bestel nu Sim Only eSIM

Prepaid

Prepaid bestellen
Alles over Prepaid
Opwaarderen
Overstappen van Prepaid naar Sim Only

25 keer de beste volgens
de Consumentenbond

De Consumentenbond riep ons al 25 keer uit tot beste mobiele provider van Nederland.
Bekijk onze prijzenkast

Telefoons

Telefoon bestellen
Verlengen met telefoon
Refurbished telefoons
Over telefoon met abonnement

Abonnement met telefoon

Toe aan een nieuwe telefoon? Goed nieuws! Je kan vanaf nu een telefoon nemen bij je Simyo abonnement. Zowel voor nieuwe als trouwe klanten!
Bekijk de telefoons

eSIM

Bestel Sim Only met eSIM Bestel Prepaid met eSIM
Alles over eSIM
Is mijn telefoon geschikt?
Als Simyo klant overstappen op eSIM

eSIM van Simyo

Je kan nu bij Simyo kiezen voor eSIM. eSIM is de digitale simkaart. eSIM doet hetzelfde als een plastic simkaart maar deze zit ingebouwd in je telefoon.
Bestel nu Sim Only eSIM

Service

Vind hier je antwoord
Hoe je ons bereikt
Bezoek ons forum
Over Simyo

Korting dankzij een vriend!

Ken je iemand die al een Simyo klant is? Bestel en gebruik het nummer van je Simyo maatje. Jullie verdienen dan allebei € 5 bij Prepaid en € 10 bij Sim Only!
Ontdek de VriendenDeal
Naar Mijn Simyo

.

Beantwoord

Cannot connect eSIM on new phone, how can I get it to work?

  • 15 november 2023
  • 5 reacties
  • 74 Bekeken
J

Hi,

 

i have read several topics here on how to activate the eSIM on new phone (I already have eSIM on my current phone). Unfortunately this is not working, and I think now something is stuck. I did following:

  • requested eSIM on my new phone and used the code on my current phone
  • chose an option of single SIM
  • requested it and it started installing in my mobile service place
  • it stated that it is on after a while, but there was no number or anything on
  • I deleted this as there wasn’t anything else possible to do
  • then I restarted my phone and received an email that I can activate eSIM; now in the app it says ‘download eSIM’
  • I tried doing this but the error message popped up
  • this is where I’m stuck

 

I hope it is clear enough and that you can help me. The phone is iPhone 15 Pro, if this is of any relevance.

 

Thanks!

Jovana

Beste antwoord door Seren

Hi @Jovana_Lazarevic,

Thank you for your message. I am sorry to hear you have had trouble installing your eSIM. However, I took a look at your subscription, and as far as I can see, it seems to be working. Could you please let me know if this is the case? If it is not working, I will have to forward this to our technical department with some additional information from you, which we can discuss later. 

Please do let me know if your eSIM is working. 

Greetings,
Seren

Bekijk originele reactie
    Dit topic is gesloten. Je kunt geen reactie achterlaten.

    J

    Hi,

    Update: now my current phone also cannot connect to network, they are both stuck.

    J

     

    Seren
    Community manager
    Forum|alt.badge.img+7
    • SerenCommunity manager
    • Community manager
    • 16 november 2023

    Hi @Jovana_Lazarevic,

    Thank you for your message. I am sorry to hear you have had trouble installing your eSIM. However, I took a look at your subscription, and as far as I can see, it seems to be working. Could you please let me know if this is the case? If it is not working, I will have to forward this to our technical department with some additional information from you, which we can discuss later. 

    Please do let me know if your eSIM is working. 

    Greetings,
    Seren

    Stuur mij alleen een privébericht als ik daar om vraag. Thanks!
    J

    Hi,

    Indeed, the SIM worked in the end. The problem was that I did not wait for all the changes to be implemented (it would take up to half an hour before I can do anything). During the wait I’d get all kinds of error messages etc which I thought was an issue. At the moment when I left it (last update from last night) in order to contact the support today, after about an hour I saw that everything is okay. 
    I already communicated this with your colleagues with remark to update the process description, and add that the changes can take a bit longer between the steps and to be patient, as this was my issue. The process itself is simple, and it works how it’s described regarding the steps to take.

    Seren
    Community manager
    Forum|alt.badge.img+7
    • SerenCommunity manager
    • Community manager
    • 17 november 2023
    Jovana_Lazarevic schreef:

    Indeed, the SIM worked in the end. The problem was that I did not wait for all the changes to be implemented (it would take up to half an hour before I can do anything). During the wait I’d get all kinds of error messages etc which I thought was an issue. At the moment when I left it (last update from last night) in order to contact the support today, after about an hour I saw that everything is okay. 
    I already communicated this with your colleagues with remark to update the process description, and add that the changes can take a bit longer between the steps and to be patient, as this was my issue. The process itself is simple, and it works how it’s described regarding the steps to take.

    I am happy to hear it is working now. Thank you for your feedback, I will make sure to forward this to the relevant department. If you have any other questions you can always let me know. For now I hope you have a good day! 

    Stuur mij alleen een privébericht als ik daar om vraag. Thanks!
    Forumvoorwaarden