Very high out-of-bundle costs in a few minutes – can this be reviewed?

Hi Simyo team,

I’ve just noticed very high out-of-bundle charges on my account and I’m quite shocked by the amount.

This seems to have happened within a very short period of time. I briefly turned on my hotspot for a few minutes during a Zoom lesson, and as soon as I received a notification that my data was low, I immediately turned it off. Shortly after, my SIM was blocked due to high costs.

Because this happened so quickly and I did not receive a timely warning before the charges increased significantly, I didn’t have a fair opportunity to prevent these costs. I wasn’t aware that charges could increase this rapidly, especially within just a few minutes of use.

As an international student, this amount is very difficult for me to afford, and this is the first time something like this has happened. I have now activated the data cap (Data plafond) to ensure this cannot happen again in the future.

Would it be possible to review these charges and consider a one-time goodwill adjustment or reduction?

I would really appreciate any help with this situation.

Kind Regards,
Moonyean