Hi
I received my sim card a couple of days ago, I set up the app. The sim card is now active on the app and I can see my password. But my device does not notice the sim card. I have also tried it with 2 other devices but none of them notices the simyo simcard. I think there may be a problem with the sim card. Could you please help me on this issue.
Thank you.
Hi cemkurt,
This is not a very good way to start off. Sorry for the inconvenience! 
Given the fact that you already tested your new sim card in several devices, I'm going to assume that the sim card is defective. A new one is on its way to your doorstep as we speak. It will probably arrive the day after tomorrow!
Do you have any questions about this?
Cheers!
Bas
Hi Bass,
Thank you for your help, and for providing fast solutions.
I’ll be waiting for the next one.
Kind Regards.
Have a nice day.
Hi Cem,
You're welcome!
If there's anything else I can help you with just let me know 
Have a nice day and stay safe 
Sincerely,
Bas
Heb je al een account? Inloggen
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.