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Vraag

Problem with international number retrieval (nummerbehoud)

  • nov 7, 2026 3:50 p.m. UTC
  • 1 reactie
  • 13 Bekeken

Hi, 

I did a number porting request for my French number that I would like to convert in a Dutch number (keeping the same number), but I did not receive any code for the porting and I am now stuck, not being able to download my new e-sim. 


How can I either receive the SMS or cancel my porting request ?

Thanks in advance, 

1 reactie

Scotsman
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  • Forum expert
  • nov 7, 2026 11:21 p.m. UTC

As far as I know, you cannot port a French number (or any international number) to Simyo (or to any other Dutch provider for that matter). That explains why you did not receive a code. You can expect a response of one of the moderators of this forum on Monday. If the matter is urgent, Simyo Customer Service can be reached every day via WhatsApp from 10:00 to 17:00.